OUTSOURCING VIA APPLICATION SERVICE PROVIDERS - MAP-45 NEWGuidelines, SLAs and Success Factors
by Javier F. Kuong and MASP Consulting GroupOUTSOURCING OF IT BUSINESS SYSTEMS VIA APPLICATION SERVICE PROVIDERS IS EXPLODING
The number and variety of small, medium and large organizations seeking to outsource their business applications to an Application Service Provider (ASP) using the Internet is galloping without precedent. The market for ASPs is forecast to reach tens of billions of dollars by 2004.
Management, CIOs. IT managers, technology experts, legal counsel and procurement specialists need to become literate on the meaning, impact and full implications of the ASP model and learn how to assess ASPs before considering serious outsourcing.
Despite the need, there have been only scanty articles and white papers to keep all concerned appraised of this new and revolutionary IT development. This unique book provides you with the fundamental background and practical guidelines and the considerations you should keep in mind before engaging in any ASP outsourcing program. It provides you with practical and to-the-point information on what you should do to ensure that your outsourcing program is successful and what you should consider to avoid costly pitfalls.
Order this just off-the-press practical book now and save countless person-months of research on ASP outsourcing best practices.WHO WILL BENEFIT FROM THIS PUBLICATION?
Any organization considering ASP outsourcing and ASP providers, product planners and marketers that develop strategies and need to educate buying organizations will benefit from this unique book. MAP-45 belongs in every IT department's, ASP's, user's, legal and IT procurement department's and executive's bookshelf. Outsourcing users, consultants, auditors and quality of service professionals will benefit from the background and the extensive set of checklists.
The book was prepared by practitioners for practitioners.BOOK CONTENTS 1. WHAT IS APPLICATION SERVICE PROVISIONING AND ASP OUTSOURCING? - Background on Application Service Provisioning and definitions
2. THE APPLICATION SERVICE PROVISIONING MODEL - Describes details of the ASP model
3. THE MAIN CHARACTERISTICS OF ASP OUTSOURCING - Compares the main features of the traditional IT vs. ASP models4. KEY SERVICE LEVEL AGREEMENTS (SLAs) FOR APPLICATION SERVICE OUTSOURCING - A detailed discussion on the importance and contents of SLAs
5. PRACTICAL GUIDELINES AND A METHODOLOGY FOR EVALUATING AND SELECTING AN ASP - Key considerations and set of detailed questionnaires for the most vital SLAs
APPENDIX - References - Glossary of ASP Terms
$150 plus $10 postage in the US, $175 overseas, including postage.
For other related ASP and SLA publications, click:
"How to Prepare Service Level Agreements for Application Service Provisioning - MAP-41"
"Application Service Provisioning - Best Practices, SLAs for ASP and Outsourcers - MAP-44"
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