HOW TO PREPARE EFFECTIVE SERVICE LEVEL AGREEMENTS FOR OUTSOURCING AND APPLICATIONS PROVISIONING

- IT-11

New Seminar

This timely seminar provides you with background, a plan of action and set of comprehensive checklists and guidelines for selecting, outsourcing and deploying  new technologies Application Service Provisioning (ASP).  It shows you what to consider when preparing Service Level Agreements (SLAs) to maximize benefit and minimize the dangers of outsourcing Internet-based and other types of application provisioning.

The field of Application provisioning (ASP) is growing at a very dynamic pace.  It involves a host of new issues that are more complex than the traditional outsourcing of data centers and system development projects.  Organizations are now seeking to license components software and hosting of applications and network services for Internet-based business processes.

Your organization needs a set of guidelines and a set of detailed checklists to guide you in preparing sound and as near   foolproof Service Level Agreements (SLAs) as possible to avoid the myriad of costly headaches that result form poorly conceived and negotiated service level agreements.

Participants will receive select sections of our proprietary practitioner's manual:

"HOW TO PREPARE SERVICE LEVEL AGREEMENTS (SLAs) FOR APPLICATION SERVICE PROVISIONING (ASP)"   - MAP-41

WHO SHOULD ATTEND

This seminar should be attended by anyone with responsibility for planning, selecting, specifying, procuring Application Service Provisioning and dealing with service providers.  The seminar is also a must for IT professionals, managers, users of services, procurement,legal counsel and consultants.  Auditors who need to audit ASP and service agreements will benefit immensely from the detailed set of checklists provided in the seminar.

COURSE OUTLINE:

(A more detailed course outline is available on request - Please e-mail or fax your request)

LOCATIONS/DATES  

Boston: June 17, 2002

San Francisco: Inquire

SEMINAR FEE

$750 per person  - Discounts available for groups of two or more professionals attending the same seminar.

This seminar can be presented in-house in your company premises or geographical area at considerable savings for four or more professionals who need to obtain uniform training at a convenient date other than publicly advertised dates.